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  • Send & return

    Send & return

    1. The Vendor

    The web store www.pro-polis.be is owned by the company Pro-Polis, whose registered office is at 2800 Mechelen, Pareipoelstraat 76. Cell phone: 0486 688 297. Ondernemingsnummer: 0643.730.404. Bank account number: BE62 0689 0403 3761.

    2. Application

    By submitting the online order, the customer agrees to these terms and conditions.
    Together with these terms and conditions, you agree not to place fraudulent or false orders. If we have placed such an order, we are entitled to cancel the order and inform the relevant government authorities.

    3. Prices

    The prices listed on the website are in euros, including VAT, excluding shipping and any payment costs.

    Stadsimkerij Pro-Polis cannot be held liable for price indications that are obviously incorrect, for example as a result of obvious input, typesetting or printing errors.

    Eco-delivery costs:
    For the shipment of your package within Belgium and to the Netherlands you pay 6,95 euro per started disk of 30 kg. Deliveries are prepared by the Eco-couriers in collaboration with social economy and where possible brought by bike. For the other shipments we use the regular transport companies.

    Orders weighing more than 200 kg are sent by pallet. Each pallet shipment costs 50 euros.

    The webshop makes an estimate of the shipping costs. We try to make this as accurate as possible. If we find during packing that the set shipping costs are not realistic, we will contact the buyer and the additional shipping costs will be charged via an adjusted invoice.

    Payment Fees:
    No payment costs will be charged if you pay by iDeal, Bancontact or via Belfius. If you choose to pay by Credit Card, a cost of 1.5% of the purchase amount will be charged.

     4. Order confirmation - stock management

    After you have sent your order, you will receive an automatically generated e-mail with the confirmation of your order.
    If a mistake has crept into our stock system and an item is no longer in stock, you will be informed within 3 working days.

    5. Payment

    An order is paid immediately via internet banking.

    6. Shipping - shipping rights - returns

    We send all our packages through the Eco Couriers.

    You have the right to withdraw from the sales contract and/or to return the delivered articles without penalty or explanation within 14 calendar days following the conclusion of the contract or the delivery of the products. The shipping costs for the return of these articles shall be borne by the buyer.

    The purchase amount will be refunded as soon as we have the returned articles back in our possession. It goes without saying that these items are unopened and in the original packaging.

    This does not apply to articles with a discount or articles on order.

    If the order included free shipping, the shipping costs will be deducted from the refund.

    7. Shipping risks

    We are not responsible for loss, theft or damage during shipment through Ecocouriers. The products are packed in such a way that damage is almost impossible.

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